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| A Teleconferencing Primer |
| By: Jay B Stockman |
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Communication began with simple, one-on-one, in person-based interactions, primitive yet effective. Today there is an explosion of technology that allows groups of individuals to communicate worldwide without leaving their offices. This is the technology of teleconferencing, which literally means, "conference at a distance". Initially teleconferencing was conducted via a telephone network, and was limited to voice only. Computers have given a new meaning to the term, they allow more than
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just talk. Once a teleconference is established, these groups can share video, applications, presentations, and a host of other multimedia experiences.
Teleconferencing permits participants to meet in a virtual conference room, and communicate as if they were sitting right next to each other. Until the mid 90s, the hardware costs made teleconferencing exceedingly expensive for most businesses, and individuals, nevertheless this situation is changing rapidly. Most experts believe that teleconferencing will be one of the fastest growing segments of the computer industry.
In its basic form, teleconferencing uses communication means that range from simple telephone lines to sophisticated satellite links. The only requirement is that the conditions be interactive, allowing participants at each location the opportunity to actively participate in the meeting. As equipment and high-bandwidth cabling become more commonplace, it's possible that sophisticated, multimedia teleconferences can be held from your own computer or even in a mobile setting. Recent developments include improved equipment, more transmission options, the introduction of digital devices, and the integration of teleconferencing technologies with the desktop through personal computers.
Additionally, there is a trend toward using teleconferencing for more international applications. As more international services have become available, this segment has seen significant growth for teleconferencing.
The advantages of teleconferencing are obvious, and numerous. However, there are some disadvantages that should be bought to light. Technical failures may occur when trying to establish a conference or during a conference, which would terminate the meeting prematurely. Socializing is less than a face-to-face meeting, and it would be difficult to build close relationship between group members.
An individual’s capability to progress culturally is unified in their ability to expand potential through innovative technology. Teleconferencing appears to address this progress, by enhancing productivity, communications, information management, continuing education, and travel and lower energy costs.
About the Author
Jay B Stockman is a contributing editor for Teleconference Services Visit http://theteleconference-service.com/ for more information.
Dr. Jay B Stockman is an individual contributor to Google Health Co-op
Dr. Jay B Stockman's public Google Health Co-op profile
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| Effective Meetings by Phone - Part 1, How to Plan a Teleconference |
| By: Steve Kaye |
Teleconferences can be a boon or a bust. On the positive side, they allow people at different locations to attend meetings without having to travel. On the negative side, they can degenerate into frustrating struggles with uncontrolled babble. This occurs because people lack visual contact, which hinders effective communication and provides opportunities to misbehave.
Here's how to set up an effective meeting by phone.
1) Plan a simple meeting. Ideally, the meeting should last less than 30 to 45 minutes. People are unable to concentrate on long phone calls. They become tired. Their attention drifts. They need to take a break. Design your meeting so that it is short and to the point. That way everyone can focus on the issues and participate effectively.
2) Write out your goal for the meeting. Then make sure that this statement truly represents the result that you want to have at the end of the meeting. Lack of a clear, well-stated goal is the second biggest cause of bad meetings. Next check if a teleconference is the best way to obtain that goal. Cancel the meeting if you can achieve the goal with any other approach, such as by sending a memo, making a single phone call, or thinking through a solution by yourself.
3) Prepare an agenda. A teleconference without an agenda is like a journey without a map -- in the dark. Without an agenda, you will lose control and waste time. Your agenda should include the goal for the meeting and detailed instructions for each part of the meeting. It should be so complete and specific that someone else could use it to run your meeting.
4) Distribute the agenda at least a day before the meeting. This allows everyone to think about your issues and prepare for their participation. If appropriate (e.g., for controversial or complex issues) call key participants to confirm that they received the agenda and to check if they have comments on how the meeting could be made more effective. Use this as an opportunity to listen their ideas, instead of to work on the issues or argue with them.
5) Distribute any materials related to the issues before the meeting. This includes outlines, blueprints, schematics, product brochures, and data. Then, the participants can use these tools to participate more effectively. For example, they can follow an outline, look at diagrams, or read data during the meeting. This helps compensate for the lack of visual contact in a teleconference.
6) Invite only those who can directly contribute to the meeting. Ideally, this should be fewer than eight people. If you invite more people, it becomes very difficult to hold an effective meeting. With a larger group, some of the attendees will become lost as silent listeners, which is a waste of their time. You can always send a copy of the minutes to the people who need to know about the work accomplished during the meeting.
A teleconference is more than a phone call. It is a meeting. And a meeting is a business activity that should be driven by a well thought out goal supported by a detailed plan. With proper planning, your teleconferences will distinguish you as an effective leader.
About the Author
IAF Certified Professional Facilitator and author Steve Kaye helps groups of people hold effective meetings. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. And his books show how to hold effective meetings. Sign up for his free newsletter at http://www.stevekaye.com. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas. |
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